FAQs

» Orders

  1. How do I place an order with you?
  2. The item I placed in my shopping cart disappeared before I check out. What happened?
  3. Can I amend or cancel my order?
  4. The item I want is out of stock. Will you restock it?

 

» Payment

  1. What payment methods do you accept?
  2. Are they secure?

 

» Shipping

  1. Do you offer international shipping?
  2. What type of shipping method do you use and how much are your shipping fees?
  3. Is my parcel insured?
  4. Can my parcel be tracked?
  5. Do you offer other types of shipping options?
  6. Do you include import tax, custom duties or clearance charges in your shipping?
  7. How long does it take for my parcel to arrive?

 

» Exchanges & Returns

  1. Can I exchange my item(s)?
  2. Can I return my item(s)?

 

» Getting in Touch

  1. When are your business hours?
  2. How do I contact you?
  3. I've e-mailed you but I've yet to receive a reply?

 

» Privacy Policy

  1. Is my personal information kept safe?

 

 

» Orders

  1. How do I place an order with you?
    Feel free to skim through the store's front page or browse through the collection! You can also select products from the drop-down menu on the left or search for a specific item in the search box above. If you find something you like, click on the "ADD TO CART" button. Once you're ready to checkout, click on the "CART" button in the top right corner of the page, review your order, and then proceed to fill in your personal information regarding payment and shipping methods by choosing either "CHECKOUT" or "Check out with PayPal". If you wish to pay using PayPal Express Checkout, select "Check out with PayPal", otherwise select "CHECKOUT". Once you've completed your order process, we'll send you a confirmation e-mail.

  2. The item I placed in my shopping cart disappeared before I check out. What happened?
    We apologize that you couldn't complete your order before checking out. Unfortunately, placing an item into your shopping cart doesn't reserve you a right to purchase the item until you've completed the checkout process. Another customer may purchase the item before you.

  3. Can I amend or cancel my order?
    Yes, you can as long as your parcel isn't shipped yet. Once it's shipped, we're afraid you can't make further changes to your order. A full refund will be given if you cancel your order.

  4. The item I want is out of stock. Will you restock it?
    We regret to say that all items in this store are sold as limited editions and therefore are produced in limited quantities. Once they're sold out, they will not be restocked. The only exception to this is if a customer returns an item, we may put the item back on sale if the item is deemed to be in a condition that passes our quality assessment.

 

» Payment

  1. What payment methods do you accept?
    (To be answered)

  2. Are they secure?
    (To be answered based on information in Payment #1)

 

» Shipping

  1. Do you offer international shipping?
     Yes, we do! We can ship our products to anywhere in the world!

  2. What type of shipping method do you use and how much are your shipping fees?
    We use standard shipping for both domestic and international deliveries.

    For shipping within Malaysia:
    TOTAL WEIGHT PRICE
    0.00 kg - 1.00 kg $3.00 USD  
    1.10 kg - 2.00 kg $6.00 USD
    2.10 kg - 2.99 kg $9.00 USD
    If total price of items equals $100 USD and above,
    regardless of total weight    		 FREE
    For international shipping:
    TOTAL WEIGHT PRICE
    0.00 kg - 1.00 kg $12.00 USD
    1.10 kg - 2.00 kg $24.00 USD
    2.10 kg - 2.99 kg $36.00 USD
    If total price of items equals $100 USD and above,
    regardless of total weight    		 FREE
  3. Is my parcel insured?
    (To be answered)

  4. Can my parcel be tracked?
    (To be answered)

  5. Do you offer other types of shipping options?
    If you would like to have your item(s) delivered to you using expedited shipping or include other options in the delivery, drop us an e-mail and we'll get back to you with a quote!

  6. Do you include import tax, custom duties or clearance charges in your shipping?
    Nope, we don't. Laws and regulations pertaining to the above fees differ from country to country so it's difficult for us to include them in our shipping fees. For international orders, we suggest consulting your local customs/post office or researching online to get an estimate on the amount you may be required to pay before placing an order with us. Kindly note that by law as well as for insurance purposes, the full amount of the total value of your item(s) will be declared on your parcel.

  7. How long does it take for my parcel to arrive?
    (To be answered based on information in Shipping #2)

 

» Exchanges & Returns

  1. Can I exchange my item(s)?
    If we mess up on your order by sending you defective or the wrong items, we would gladly exchange them for you! Please send us an e-mail detailing what went wrong and ship the items back to us within 30 days for domestic orders and 60 days for international orders. The shipping fee is on us in this particular case so do remember to include a copy of your shipping receipt together with the items you're mailing back to us! 

  2. Can I return my item(s)?
    (To be answered)

 

» Getting in Touch

  1. When are your business hours?
    (To be answered)

  2. How do I contact you?
    (To be answered)

  3. I've e-mailed you but I've yet to receive a reply?
    We'll do our best to respond promptly but if you haven't received a reply from us within 1 business day, kindly re-send your message. Also, check your spam folder in case our e-mails end up there.

 

» Privacy Policy

  1. Is my personal information kept safe?
    Personal information includes any information about yourself which you've submitted to our system when you use our online store. We collect and use it only to process orders and cases related to customer service. We strongly respect our customers' privacy so rest assured that we will never sell or share your personal information with outside parties unless it is required by law depending on the circumstances. For more details, please refer to our Privacy Policy page.